Refund Policy

1. Refund Eligibility

We want you to be completely satisfied with ScreenSmith AI. If you're not happy with your subscription, you may request a refund within 14 days of your initial purchase or renewal.

2. Refund Conditions

Refunds are available if:

• You request within 14 days of purchase
• You have used less than 50% of your monthly credits
• You have not exported more than 10 assets
• There are technical issues preventing Service use (after support attempts)

3. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions after 14 days from purchase date
• Used credits or completed generations
• Accounts with violations of Terms of Service
• Free plan upgrades after significant usage

4. How to Request a Refund

To request a refund:

1. Contact our support team at support@screensmithai.com
2. Include your account email and reason for refund
3. Our team will review within 2-3 business days
4. If approved, refund will be processed within 5-10 business days

5. Processing Time

Approved refunds are processed within 5-10 business days. The time for funds to appear in your account depends on your payment method and financial institution (typically 3-7 business days).

6. Cancellations

You can cancel your subscription at any time from your account settings or customer portal. Upon cancellation:

• You will retain access until the end of your billing period
• No future charges will be made
• Your account will downgrade to the Free plan
• Unused credits will be forfeited

7. Disputes

If you have a billing dispute, please contact us first at billing@screensmithai.com. We will work with you to resolve the issue fairly.

8. Changes to Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact

For refund requests or questions, email us at: support@screensmithai.com

ScreenSmith AI - Operated by Serkan Kara